Privacy Policy

Personal Information

We collect information that you provide directly to us when you:

• Create an account on our website
• Make a purchase or place an order
• Subscribe to our newsletter or marketing communications
• Contact us through our website, email, or phone
• Participate in surveys, contests, or promotions
• Leave reviews or comments on our products

The personal information we collect may include:

• Contact Information: Name, email address, phone number, shipping address, billing address
• Account Information: Username, password, profile preferences
• Payment Information: Credit/debit card details, mobile money information (processed securely through payment gateways)
• Purchase History: Products ordered, transaction details, delivery information

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring websites
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

We use the information we collect for various purposes, including:

Order Processing and Fulfillment

• Process and complete your orders
• Send order confirmations and shipping notifications
• Handle returns, exchanges, and refunds
• Provide customer support and respond to inquiries

Account Management

• Create and manage your account
• Remember your preferences and settings
• Provide personalized product recommendations
• Enable wishlist and saved items functionality

Communication and Marketing

• Send promotional emails about new products, special offers, and events
• Provide updates about your orders and account
• Send newsletters and marketing communications (with your consent)
• Respond to your comments, questions, and requests

Website Improvement

• Analyze website usage and trends
• Improve our website functionality and user experience
• Develop new products and services
• Conduct market research and analytics

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To process your payments securely
• Shipping Companies: To deliver your orders
• Email Service Providers: To send marketing and transactional emails
• Analytics Providers: To understand website usage and improve our services
• Cloud Storage Providers: To store and protect your data

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms and conditions

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and how it affects your personal data.

We take the security of your personal information seriously and implement various security measures to protect it:

• Encryption: We use SSL/TLS encryption to protect data transmission
• Secure Storage: Personal data is stored on secure servers with restricted access
• Payment Security: We do not store complete credit card information on our servers
• Access Controls: Only authorized personnel have access to personal data
• Regular Audits: We conduct regular security assessments and updates

You have certain rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Update or correct inaccurate information in your account
• Request a copy of your personal data

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing your data
• Object to certain types of data processing

Marketing Communications

• Opt-out of marketing emails by clicking the unsubscribe link
• Manage your communication preferences in your account settings
• Contact us to update your marketing preferences

Data Portability

• Request a copy of your data in a structured, machine-readable format
• Transfer your data to another service provider

To exercise any of these rights, please contact us at info@tabzskincare.com or use our contact form.

We use cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality (shopping cart, login, checkout)
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing to show relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific websites
• Delete all cookies when you close your browser

Our website may contain links to third-party websites, such as social media platforms or partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

When you click on third-party links or interact with social media plugins on our site, those third parties may collect information about your visit.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@tabzskincare.com
• Phone: +250 729 525 641
• Address: Kimisagara, Kigali, Rwanda
• Contact Form: Visit our Contact Page

We will respond to your inquiry within 7 business days.