Frequently Asked Questions

TABZ SKIN CARE is a premium brand specializing in natural skin oils and beauty accessories. We are committed to providing high-quality, natural products that nourish and enhance your skin's natural beauty. Our products are carefully formulated with natural ingredients to deliver effective results without harsh chemicals.

Yes, all our products are made with natural ingredients and are safe for most skin types. We prioritize quality and safety in all our formulations. However, we always recommend doing a patch test before using any new product, especially if you have sensitive skin or known allergies.

No, TABZ SKIN CARE is proudly cruelty-free. We do not test our products on animals at any stage of product development. We believe in ethical beauty and are committed to maintaining our cruelty-free status.

Each product page includes detailed information about which skin types it's best suited for. Here are some general guidelines:

• Dry Skin: Look for rich, moisturizing oils like argan oil or coconut oil
• Oily Skin: Try lighter oils such as jojoba oil or tea tree oil
• Combination Skin: Rosehip oil or grapeseed oil work well
• Sensitive Skin: Choose gentle options like chamomile or calendula oil

If you're still unsure, feel free to contact our customer service team for personalized recommendations.

Store your skin oils in a cool, dry place away from direct sunlight. Keep the bottles tightly closed when not in use to prevent oxidation. Most of our products have a shelf life of 12-24 months when stored properly. Always check the expiration date on the product label.

Usage frequency depends on the product and your skin's needs. Generally, facial oils can be used 1-2 times daily (morning and/or evening), while body oils can be used daily after showering. Start with a small amount and adjust based on how your skin responds. Detailed usage instructions are provided on each product page and label.

Yes, many of our products can be used together. However, we recommend introducing one new product at a time to monitor how your skin reacts. You can layer products from thinnest to thickest consistency, or mix compatible oils together. Check individual product descriptions for specific compatibility information.

Shipping times vary depending on your location:

• Within Kigali: 1-2 business days
• Other cities in Rwanda: 2-4 business days
• International orders: 7-14 business days

You will receive a tracking number via email once your order ships.

Shipping costs are calculated at checkout based on your location and order size. We offer free shipping on orders over 50,000 RWF within Rwanda. International shipping rates vary by country and weight.

Yes! Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package's progress. If you have any issues tracking your order, please contact our customer service team.

We take great care in packaging our products, but if your order arrives damaged, please contact us immediately with photos of the damage. We'll arrange for a replacement or refund as quickly as possible. Your satisfaction is our priority.

We accept returns within 30 days of purchase for unopened products in their original packaging. Products must be in resalable condition. Due to hygiene reasons, we cannot accept returns on opened or used products unless they are defective.

To initiate a return, please contact our customer service team at info@tabzskincare.com with your order number and reason for return. We'll provide you with return instructions and a return authorization number. Please do not ship items back without authorization.

Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account depending on your bank or card issuer.

We accept various payment methods including:

• Mobile Money (MTN Mobile Money, Airtel Money)
• Credit/Debit Cards (Visa, Mastercard)
• Bank Transfer
• Cash on Delivery (within Kigali only)

Yes, your security is our top priority. We use industry-standard SSL encryption to protect your personal and payment information. We do not store your complete credit card details on our servers. All transactions are processed through secure payment gateways.

Yes, we offer digital gift cards in various denominations. Gift cards can be purchased on our website and will be delivered via email. They make perfect gifts and never expire!